Privacy Policy

We collect several types of information from and about users of our Services, including:

Personal Information

Personal information that identifies you, such as:

• Contact information (name, email address, phone number, postal address)
• Account credentials (username, password)
• Professional information for dental practitioners (license numbers, specialties, practice names)
• Payment information (billing address, credit card information)
• Demographic information (age, gender, location)

Health Information

For patients and practitioners using our platform, we may collect and process dental health information, including:

• Dental history and records
• Treatment plans and prescriptions
• Appointment details and scheduling information
• Insurance information
• Communications between patients and dental professionals

The collection and use of this health information is governed by our HIPAA compliance policies. For more details, please see our HIPAA Compliance page.

Usage Information

Information about your interaction with our Services, such as:

• Log data (IP address, browser type, pages visited, time spent)
• Device information (hardware model, operating system)
• Location data (if enabled on your device)
• Cookies and tracking technologies
• Usage patterns and preferences

We use the information we collect for various purposes, including:

• Providing our Services: To operate, maintain, and improve our platform; process transactions; and manage user accounts.
• Healthcare Services: To facilitate dental care, appointments, and communication between patients and providers.
• Communication: To respond to inquiries, send service-related notices, and provide customer support.
• Marketing: To send promotional materials and information about new features or services (with your consent where required).
• Personalization: To tailor content and experiences based on your preferences and usage patterns.
• Analytics: To understand how users interact with our Services and improve functionality.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Safety and Security: To detect, prevent, and address technical issues, fraud, and security breaches.

We may share your information in the following circumstances:

• Dental Professionals and Patients: To facilitate healthcare services between patients and providers using our platform.
• Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, data analysis, email delivery).
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as a business asset.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Protection of Rights: To enforce our Terms of Service, protect our rights, privacy, safety, or property, and that of our users or others.

We require all third parties to respect the security of your personal information and to treat it in accordance with applicable laws. We do not allow our third-party service providers to use your personal information for their own purposes.

We have implemented appropriate technical and organizational measures to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. These measures include:

• Encryption of sensitive data during transmission and storage
• Secure user authentication and access controls
• Regular security assessments and vulnerability testing
• Employee training on data protection and privacy best practices
• Physical and electronic safeguards for our information systems

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our security measures.

We use cookies and similar tracking technologies to collect information about your browsing activities and to track usage patterns on our Services. These technologies help us:

• Keep you logged in to your account
• Remember your preferences and settings
• Understand how you use our Services
• Improve our Services and user experience
• Provide personalized content and recommendations

You can control cookies through your browser settings to reject or delete cookies. However, if you disable cookies, some features of our Services may not function properly.

For more information about our use of cookies, please see our Cookie Policy.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information in certain circumstances.
• Restriction: Request restriction of processing of your personal information.
• Data Portability: Request transfer of your personal information to you or a third party.
• Objection: Object to processing of your personal information for certain purposes.
• Withdraw Consent: Withdraw consent where we rely on consent to process your information.

To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

Please note that certain information may be exempt from these rights under applicable law, particularly information that is necessary for us to provide services or comply with legal obligations.

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

For children between 13 and 18 years of age, we only collect and process personal information with parental or guardian consent where required by applicable law.

We may transfer, store, and process your information in countries other than your own. These countries may have different data protection laws than your country of residence.

When we transfer your information internationally, we take appropriate safeguards to ensure your information receives an adequate level of protection, regardless of where it is processed.

We may update our Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Services after changes to the Privacy Policy constitutes your acceptance of the updated terms.